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Troubleshoot

This page provides solutions to common issues encountered during DIN AVS onboarding.

Login issues​

Turnkey code not received​

  • Wait 2-3 minutes.
  • Check your spam folder.
  • Request code resend.
  • Try a different browser.

Dashboard won't load​

  • Disable ad blockers.
  • Allow pop-ups for https://app.din.build.
  • Try incognito mode.

Wallet issues​

MetaMask won't connect​

  • Unlock MetaMask first.
  • Check that you're on the correct network.
  • Clear MetaMask activity data.

Wrong network​

  • Testnet: Switch to Sepolia (chain ID: 11155111).
  • Mainnet: Switch to Ethereum Mainnet.

Step-specific issues​

Step 1: Registration​

Already registered error​

  • Select Check if registered first.
  • If registered, skip to Step 2.

TXTX won't load​

  • Allow pop-ups.
  • Disable extensions.
  • Clear your cache.

Step 2: Staking​

Not allowlisted​

Token conversion failed​

  • Check that the gas fees are included.
  • Try smaller amounts.
  • Verify contract addresses.

Approval stuck​

  • Check on Etherscan.
  • Speed up with higher gas.
  • Cancel and retry if needed.

Step 3: Allocation Delay​

Wrong delay set​

Critical

You cannot change this once set. You must use a new operator address if incorrect.

Contract not found​

  • Verify the correct network.
  • Sepolia: 0x42583067658071247ec8ce0a516a58f682002d07

Step 5: Allocate stake​

Configuration required​

The message Step 5: Configuration Required means you must email the DIN team at din@consensys.net. They need to set up your custom operator image on the backend.

Can't see my operator​

  • Refresh the Operators page.
  • Check that you're looking at the correct network.
  • Verify the transaction completed successfully (check the transaction hash on Etherscan).

Custom image not ready​

  • Email the DIN team at din@consensys.net.
  • Provide the operator address and readiness confirmation.

BLS key failed​

  • Restart the workflow.
  • Clear your browser cache.
  • Try a different browser.

Registration failed​

  • Confirm if the allocation delay has expired.
  • Verify whether the gas is sufficient.
  • Confirm that you've completed previous steps.

Transaction issues​

General transaction failures​

  • Increase the gas limit.
  • Check your ETH balance.
  • Wait for lower gas prices.
  • Verify the network selection.

Session timeout​

  • Select Extend +30 before expiry.
  • If expired, restart the step.
  • Complete in one sitting.

Post-onboarding​

Not receiving traffic​

  • Verify that you've completed all steps.
  • Check if the allocation delay has expired.
  • Test infrastructure connectivity.
  • Email the DIN team at din@consensys.net.

Get help​

When emailing the DIN team for support, always provide:

  1. Your operator address.
  2. The step where the issue occurred.
  3. Error messages (exact text).
  4. Transaction hashes.
  5. Screenshots if applicable.

FAQ​

Can I change my operator address?

No, you must start over with new address.

Can I modify allocation delay?

No, it is permanent once set.

Can I add operator sets later?

Yes, additional sets can be added.

What if I miss mainnet launch?

You can still join after launch, but you will miss initial traffic.

Can I withdraw my stake?

Yes, but it is subject to withdrawal delays.